Terms and Conditions

HOPSY TERMS AND CONDITIONS

These Terms and Conditions govern the use of the Hopsy platform (the “Platform”) operated by SCAHH LTD, a company registered in England and Wales (company number 14551622) with registered office at C/O Sedulo Liverpool Limited, 5th Floor, Walker House, Exchange Flags, Liverpool, England, L2 3YL (“Company”, “we”, “our” or “us”).

By accessing or using the Platform, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Platform.

These Terms apply to:

  • organisations that subscribe to the Platform (“Account Owners”), and
  • individuals who are granted access to the Platform by an Account Owner (“Invited Users”).

Together these are referred to as “Users.”

1. The Platform

Hopsy is a hospitality operations and compliance platform designed to help organisations manage operational procedures, safety processes, staff records, compliance logs, shift records, checklists, and operational workflows across venues.

The Platform may be accessed via a web browser or other authorised device.

The Company grants the Account Owner a limited, non-exclusive, non-transferable licence to access and use the Platform for internal business purposes during the Subscription Term.

No ownership rights in the Platform are transferred to Users.

2. Types of Users

2.1 Account Owners

An Account Owner is the organisation or individual who creates the Platform account and subscribes to the service.

The Account Owner is responsible for:

  • managing access to the Platform
  • inviting staff members
  • controlling permissions and access levels
  • ensuring Users comply with these Terms.

The Account Owner represents and warrants that they have authority to bind their organisation to these Terms.

2.2 Invited Users

An Invited User is a person who has been granted access to the Platform by an Account Owner.

Invited Users typically include:

  • employees
  • contractors
  • managers
  • venue staff
  • auditors
  • or other individuals authorised by the Account Owner.

Invited Users may record operational data within the Platform, including but not limited to:

  • compliance checks
  • safety logs
  • food safety records
  • temperature logs
  • risk assessments
  • training records
  • incident reports
  • actions or corrective actions
  • maintenance requests
  • shift records
  • rota information
  • clock-in records
  • audit information
  • operational notes.

All such entries are considered operational records of the Account Owner.

3. Ownership of Data and Records

All operational records created within the Platform are owned by the Account Owner.

These records include, but are not limited to:

  • compliance logs
  • operational records
  • safety checks
  • shift and rota data
  • incident reports
  • training records
  • user actions
  • uploaded documents
  • audit records
  • task completion data
  • timestamps
  • activity logs.

Actions performed by Invited Users within the Platform form part of the organisation’s operational record.

Invited Users acknowledge that their actions within the Platform are recorded and retained as part of the Account Owner’s business records.

4. Retention of Records

The Platform maintains operational records to preserve an accurate audit trail.

The Company may retain records entered into the Platform for purposes including but not limited to:

  • maintaining historical audit trails
  • supporting regulatory compliance
  • dispute resolution
  • legal defence
  • system integrity
  • platform security
  • fraud prevention
  • service analytics.

Operational records may be retained even if:

  • an Invited User account is removed
  • a staff member leaves the organisation
  • a user’s access is revoked
  • the Account Owner cancels their subscription.

Where records are retained following account termination, the Company may:

  • retain them for legal or operational purposes
  • anonymise or aggregate them
  • delete them after an appropriate retention period.

The Company has no obligation to provide continued access to records following account termination unless otherwise agreed.

5. User Responsibilities

Users agree that they will not:

  • upload unlawful, harmful, or fraudulent content
  • attempt to reverse engineer the Platform
  • copy or reproduce the Platform
  • interfere with the security of the Platform
  • use the Platform to create competing software.

Account Owners are responsible for ensuring their Invited Users comply with these Terms.

6. Subscription and Licence Term

The Platform is provided on a subscription basis.

Subscription terms may be monthly, annual, or otherwise specified during sign-up.

Subscriptions automatically renew unless cancelled before the renewal date.

Failure to make payment may result in suspension or termination of access to the Platform.

7. Availability of the Platform

The Company will use reasonable efforts to maintain availability of the Platform.

However, the Platform is provided “as is” and may occasionally be unavailable due to:

  • maintenance
  • system upgrades
  • third-party service outages
  • network failures
  • circumstances beyond our control.

The Company does not guarantee uninterrupted service.

8. Compliance and Legal Disclaimer

The Platform is intended to assist organisations in managing operational processes.

The Platform does not provide legal or regulatory advice.

Users remain responsible for ensuring their organisation complies with all applicable laws and regulations.

9. Intellectual Property

All intellectual property rights in the Platform remain the property of the Company.

Users may not copy, reproduce, distribute, or create derivative works based on the Platform without written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

The Company shall not be liable for any indirect or consequential loss arising from use of the Platform.

The Company’s total liability under these Terms shall not exceed the fees paid by the Account Owner during the preceding 12 months.

11. Termination

The Company may suspend or terminate access to the Platform if:

  • payment is not made
  • these Terms are breached
  • the Platform is used unlawfully.

Upon termination:

  • access to the Platform will cease
  • the Company may retain or delete data in accordance with Section 4.

12. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Updates to These Terms

The Company may update these Terms from time to time.

Where material changes occur, Users will be notified through the Platform or via email.

Continued use of the Platform constitutes acceptance of the updated Terms.